Company Name: Casa Curates
Location: United States
Casa Curates Interiors is committed to delivering professional interior design and home décor services with transparency and integrity. This Cancellation and Refund Policy outlines the terms under which project cancellations, rescheduling, and refunds may apply. By engaging our services, you agree to the terms described below.
1. Consultation Cancellations
Free Consultations
If you have scheduled a complimentary design consultation, we request at least 24 hours’ notice for cancellation or rescheduling. While no fee is charged, repeated no-shows may result in limitations on future bookings.
Paid Consultations
For paid design consultations:
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Cancellations made 48 hours before the scheduled appointment are eligible for a full refund.
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Cancellations made within 24–48 hours may receive a 50% refund.
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Cancellations made less than 24 hours before the appointment are non-refundable.
Rescheduling requests are subject to availability.
2. Project-Based Service Cancellations
Interior design and renovation services often require planning, sourcing, and coordination before physical work begins. Therefore, cancellation terms vary depending on project stage.
Before Project Work Begins
If cancellation occurs after signing the agreement but before design work has started:
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Deposits may be partially refundable, minus administrative and planning fees.
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Any third-party expenses already incurred will be deducted from the refundable amount.
After Design Phase Has Started
If conceptual work, space planning, renderings, or sourcing has begun:
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Deposits are generally non-refundable.
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Clients are responsible for payment covering completed work up to the cancellation date.
Design concepts, drawings, and creative materials remain the intellectual property of LuxeNest Interiors unless otherwise agreed in writing.
3. Custom Orders and Special Materials
Many interior projects involve custom furniture, made-to-order cabinetry, specialty lighting, or personalized décor items.
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Custom or special-order items are non-refundable once production has begun.
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If cancellation occurs after ordering but before delivery, refunds depend on the supplier’s cancellation terms.
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Shipping and restocking fees (if applicable) will be deducted from eligible refunds.
We strongly encourage clients to review and approve all specifications carefully before final confirmation.
4. Construction or Renovation Phase Cancellations
If cancellation occurs during active renovation or installation:
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Payment is required for all completed work.
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Payment is required for materials already purchased.
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Labor costs incurred up to the cancellation date must be paid in full.
Stopping a project mid-phase may also result in contractor demobilization charges, which will be communicated transparently.
5. Refund Processing Timeline
Approved refunds will be processed within 7–14 business days from confirmation.
Refunds will be issued using the original payment method unless otherwise agreed. Processing times may vary depending on financial institutions.
Casa Curates Interiors is not responsible for delays caused by third-party payment providers.
6. Non-Refundable Items
The following are generally non-refundable:
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Completed design services
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Custom-made or personalized products
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Special-order materials
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Shipping and delivery fees
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Consultation fees after services have been rendered
Exceptions may apply at the sole discretion of LuxeNest Interiors.
7. Client-Initiated Changes vs. Cancellation
Requesting modifications to design elements does not automatically qualify as cancellation. Minor revisions may be accommodated within project scope. However:
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Significant scope reductions may require revised contracts.
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Cost adjustments will be calculated based on work completed and materials ordered.
All changes must be documented and approved in writing.
8. Company-Initiated Cancellations
In rare situations, LuxeNest Interiors reserves the right to cancel a project due to:
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Non-payment
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Breach of contract
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Unsafe working conditions
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Misrepresentation of project scope
In such cases, clients will be billed for all work completed and expenses incurred up to the cancellation date.
9. Force Majeure
We are not responsible for delays or cancellations caused by events beyond our reasonable control, including but not limited to:
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Natural disasters
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Supply chain disruptions
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Government restrictions
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Labor shortages
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Acts of God
In such cases, refunds may not apply; however, we will make reasonable efforts to reschedule or adjust timelines.
10. Dispute Resolution
If a dispute arises regarding cancellation or refund eligibility, we encourage clients to contact us directly for resolution. Our goal is to address concerns fairly and professionally.
Any unresolved disputes shall be governed by the laws of the State of New York, United States.
11. Policy Updates
Casa Curates Interiors reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be posted on this page with a revised effective date.
12. Contact Information
For cancellation requests or refund inquiries, please contact:
Casa Curates
Email: support@casacurates@gmail.com
Phone: +1-800-555-0140
Address: 2516 7th Ave, East Meadow, NY 11554, USA